Refund policy

REFUND POLICY

This page was last updated on 03-07-2025

At Cunere, we aim for the complete satisfaction of our customers. We have developed our return policy to ensure you a smooth shopping experience, knowing that if for any reason you are not satisfied with your purchase, we will be happy to help you.

1. GENERAL

We offer a generous 30-day return period. This means that from the day you receive the item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn and unused, with all original tags and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, contact us by email at info@Cunere.com. We will provide you with the correct return address. The return form must be correctly completed in order to process your request. For more information, see point 9.

Once the return is approved, return shipping costs will be at your expense. We cannot accept returned items without an approved return request.

For any questions regarding returns, do not hesitate to contact us at info@Cunere.com.

2. DAMAGE AND ISSUES

It is important to check the condition of items immediately upon delivery. If you notice a defect, damage, or receive an incorrect item, contact us immediately. We will assess the situation and provide you with a solution as quickly as possible.

3. PRODUCT EXCHANGES

Not satisfied with a product, for example a bracelet? Let us know and you will be able to choose another item of equal value.

Exchanges also apply to defective products or products with functional issues. We will take care of finding the right solution.

Contact us at info@Cunere.com indicating the desired product for the exchange, and we will take care of the shipping.

4. EU 30-DAY RIGHT OF WITHDRAWAL

In addition to the above, if the order was shipped to an address within the European Union, you have the right to cancel or return your order within 30 days of receipt, without having to provide a reason. The item must be in the same condition in which you received it: unworn and unused, with all original tags and in its original packaging. You must also provide proof of purchase.

5. REFUNDS

Once your return has been received and inspected, we will promptly notify you of the approval or rejection of the refund. If approved, the amount will be automatically refunded using the same payment method used, within 10 business days. Please note that it may take a few days for your bank or credit card company to process and display the refund in your account.

6. PERSONALISED PRODUCTS

Personalised or custom-made products — for example items with names or personal details printed on them — cannot be returned or refunded, unless they are defective, damaged, or incorrect. This is because such items have been made exclusively for you and cannot be resold. We recommend carefully checking the details entered before completing your order.

7. SALE ITEMS

Sale items cannot be returned, but they can be exchanged.

If you wish to exchange a sale item (for example for a different size or colour), this is possible. The costs will be at our expense.

Since an exchange is not a return, we do not accept the item for a refund but will send the new product. You may therefore keep the original item.

8. SPECIAL PROMOTIONS – "BUY 2, GET 1 FREE" / "BUY 4, GET 2 FREE"

Did you take advantage of this promotion but wish to return some items? No problem!

You can exchange any item from your order for another product of equal or lesser value available on our website.

We will send you the new item(s) free of charge.

9. LIFETIME COLOUR GUARANTEE

At Cunere, we firmly believe in the quality of our jewellery. That is why we offer a lifetime guarantee on colour retention for all our products. Your jewellery will maintain its original brilliance — forever.

If, against all expectations, discolouration should occur, you are entitled to a one-time free replacement of the same piece of jewellery. We will send you a new item at no additional cost.

Please note: the guarantee can only be used once per product purchased. After the first replacement, the guarantee cannot be used again for the same item.

To request a replacement, contact us by email at info@Cunere.com with the subject "Colour Guarantee" and attach a photo showing the discolouration.

10. RETURN PROCEDURE

1. Write to us at info@Cunere.com with the subject "Return" and explain the reason for your return or exchange request.
2. Await approval. Once approved, you will receive the necessary shipping instructions.
3. Ship the item in its original packaging, including the completed return form.
4. Once received, we will process your return and proceed with the refund or exchange.

For any further questions or clarifications, do not hesitate to contact us at info@Cunere.com. We will be happy to help you